In response to the COVID-19 pandemic, Portugal Tourism has awarded Catavino a “Clean and Safe” Certification to distinguish that our activities and space adheres to DGS – Directorate-General for Health requirements for the prevention and control of viral infections. The certification is valid for one year on the condition that our Internal Protocol consistently and accurately adheres to the “Clean and Safe” initiative.

This Internal Protocol informs how Catavino abides by the recommendations of the DGS for its clients as well as for its employees. These recommendations include:

Catavino Trains Employees

All employees receive specific training on how to comply with basic infection prevention and control precautions in relation to the COVID-19 coronavirus outbreak, including effective:

• Hand Sanitization
• Respiratory Hygiene
• Self-monitoring of Symptoms
• Personal Hygiene
• Social Conduct / Distancing
• Personal Protection Equipment
• Procedures in case of Suspected Infection

Catavino Effectively Organizes Services

All of Catavino services and spaces have been reorganized to ensure the following:

• A social safety distance of 2 meters are maintained between customers and employees within the premises;
• Two-thirds maximum occupancy of all transport in all tourism activities;
• Compliance with Internal Hygiene and Safety protocols by all partners involved in Catavino activities;
• An onsite manager is fully trained and readily available to action procedures related to a suspected infection;
• All areas and transport are kept and maintained clean and decontaminated.

Catavino Keeps Customers Informed

At the time of booking, customers will immediately receive via email: the internal protocol related to the COVID-19 coronavirus outbreak, as well as how to comply with basic precautions for prevention and infection control in relation to the coronavirus outbreak.

Catavino Ensures Cleaning and Sanitation

• Washing and disinfection of all surfaces where employees and customers circulate;
• Preference will be given to wet cleaning over dry cleaning and the use of a vacuum cleaner;
• Doors to the outside are open regularly to increase the circulation of fresh air to all rooms and closed spaces;
• Objects in use several times a day are cleaned frequently;
• A supply of masks and alcohol-based hand sanitizers are fully stocked.

Catavino Protects the Individual and Community

• Sufficient personal protective equipment for all employees involved in all activities;
• Stock of single-use cleaning materials, including single-use cleaning wipes moistened with disinfectant, bleach and alcohol at 70º;
• Dispensers of alcohol-based antiseptic solution or alcohol-based solution;
• Waste container with non-manual opening and plastic bag;
• Equipment for washing hands with liquid soap and paper towels inside the sanitary facility.
• All biological waste is separated and handled according to DGS requirements.